X Protects: HVAC Company

Tired of overpriced HVAC contractors? Worried about unlicensed and uninsured contractors? When it comes to your HVAC system, you want to make sure your investment is in good hands. As one of the most expensive components in your home, your HVAC system is a complex network of moving mechanical parts, electronics, refrigerant fluids, and ductwork. With that said, you really want your HVAC system in the hands of an experienced, licensed HVAC professional. Here at NEXGEN, we like to summarize the long list of qualities that make us the best HVAC company into one phrase: “X Protects”. This simple phrase is a powerful way to remind ourselves, and our customers what it really means to be the best HVAC company. Here’s what “X Protects” means to us and what you should expect from our “X Protects” HVAC initiative.

Measure twice, install once—you’d be surprised how many subpar HVAC companies don’t live by this standard. Avoid the headache of an HVAC company having to come back to tear out the wrong HVAC unit that they improperly installed anyway and choose NEXGEN—we’ll get it done right the first time.

How?

Simple. We don’t rush through projects. Sure, we’re quick, but we don’t skip steps and we measure twice!

Proper measurement of a home means sending a contractor out to your residence to conduct a Manual J calculation and to assess your home to pair it with the most appropriate HVAC unit. Be wary of HVAC contractors who will give you a quote over the phone. There are just too many variables in play to offer an accurate assessment over the phone. If an HVAC technician offers an over-the-phone estimate, run! You’ll be glad you backed out of that situation. Most over-the-phone estimates end up in installing the wrong unit, giving grossly underestimated price quotes, and wasting a lot of time fixing an easily preventable problem.

As the next generation of home comfort, we go beyond the standard of quality products and services. To us, home comfort to us doesn’t just mean a cozy environment—it also means safety. Every service we offer is carried out with you, your home, and your family’s safety in mind.

Beyond the soft skills of honesty, reliability, and professionalism, comparing HVAC companies to find the best one can be boiled down to 3 main questions:

• Is your HVAC company licensed?
• Is your HVAC company insured?
• Is your HVAC company bonded?

This should go without saying, but you should only hire an HVAC company that is licensed to work in your state. Specifically, in our home state of California, your contractor should have an active, unexpired CSLB Number.

Believe it or not, HVAC installations and repairs are highly technical, and there’s a lot of room for error if you choose to go with an unlicensed, inexperienced HVAC contractor. Hiring an unlicensed contractor isn’t just a bad idea, it could also be extremely dangerous for you, your family, and your home. No matter how simple your HVAC issue is, you need to make sure your HVAC technicians are licensed.

What’s another benefit of choosing a licensed contractor?

Licensed contractors need to renew their licenses regularly to make sure they meet the minimum requirements. This means a contractor is responsible for earning and maintaining the minimum standard of quality to keep their license. With NEXGEN and our Project X standard, you’ll be getting a much higher quality HVAC service than the minimum licensing standard

Many people confuse bonding with insurance. Though they are similar, bonding specifically protects you, the customer, by compensating you for any jobs that involve poor workmanship, incomplete work, and any other neglect by an HVAC technician. If a customer is a victim of a subpar HVAC company’s negligence, the customer may contact the bonding company for reimbursement. Most licensing boards will require an HVAC company to show proof of bonding before they even qualify for a license meaning it’s in your best interest to always choose a licensed HVAC company.

Although we hardly ever see any mishaps at NEXGEN, we believe in preparedness. Our technicians are the most experienced HVAC experts you’ll ever meet, but that doesn’t mean unfortunate events don’t happen. We believe in honest communication, transparency, and above all, realistic promises that although we’ll get the job done right, there can still be some issues.

With our X Protects standard, we make sure to communicate with our customers. If something related to licensing or bonding happens, we won't point fingers and we definitely won’t keep you on hold. We’ll get right down to solving the issue, and we’ll make sure we waste as little of your time as possible righting any wrongs done on our behalf. We dare you to find another HVAC company willing to admit that!

Find out whether your HVAC contractor offers rebates and incentives. The best HVAC contractors can offer you manufacturer rebates and incentives or show you where to find them. In Southern California, where our NEXGEN team calls home, many of our electrical grid providers such as Southern California Edison (SCE) and San Diego Gas and Electric (SDGE) offer incentives for upgrading to more energy efficient HVAC units.

X Protects means we also aim to protect your wallet, whenever and wherever we can. Saving a few hundred bucks is always nice, and we’re always happy to show our customers how easy it is to find rebates, incentives, and even tax credits! 

In fact:

Here’s a quick link of resources to the Energy Star Federal Tax Credit page. The federal government understands that a majority of your electrical usage goes towards heating and cooling your home. This is why you can qualify for various tax credits regarding HVAC system improvements including:

• Advanced Main Air Circulating Fan
• Air Source Heat Pumps
• Central Air Conditioning (CAC)
• Gas, Propane, or Oil Hot Water Boiler
• Natural Gas, Propane or Oil Furnace

Make sure you’re maximizing your investment with rebates, incentives, and tax credits!

Quality service means 7 days a week. Why? Because we don’t decide when emergencies happen. It seems as if furnaces always go out in the middle of the night right before the coldest day of winter and AC units fail right before the summer heat waves start. No matter what day it is, you should have the peace of mind in knowing that you will be taken care of. No one should have to spend the hottest day of summer with a broken AC, and no one should have to bundle up with every blanket they have just because their furnace decided to call it quits.

Choosing X Protects means you are protecting your quality of life, especially during those untimely emergencies where you need it most.

If you’re looking for the best HVAC company in Southern California, look for the only HVAC company with the X Protects standard of HVAC quality. Our team at NEXGEN takes quality service to a higher standard. Call us today and we’ll send over a licensed HVAC technician to get you started on your home HVAC upgrade.