At NexGen, we strongly value the feedback of our customers. It has allowed us to excel at our commitment to excellence and provide the best service in the industry. Here is a look at what some of our clients have said about us that represents our core values and dedication to ensuring your comfort and making your community a better place.
Local Palm Desert Resident Fred, Learns How to Survive the Summer Heat with Nexgen Air.
“I would like to thank NEXGEN for their excellence in customer service, as well as delivering as promised. We had a bad week to start off, 10 year old microwave, 11 year old hot water tank and 15 year old furnace and ac all decided to die out at the same time. I replaced microwave easy. But furnace and a/c are in the attic and water heater was in an awkward place in garage. In other words proffessionals were needed. After several calls and in home estimates NexGen came to the rescue. They were polite, listened to my woes and provided me with a confidence that I was choosing the right company. They were not the cheapest or the most expensive, but middle of the road in pricing. And as pricing is an important thing in my household it was not the most important. The promise of a correct and clean installation that would not only pass city inspection but would pass mine and my wife’s before and after inspection. (Clean house before and after) I want to thank Gary Derrick for his patience with me in making my decisions. And thanks to Mario, Simon and Rigo for their installation expertise also for cleaning up afterwards. These guys showed up 1/2 hour early and finished the job in one day. (Not an easy job either) Two weeks later and System is working great. Thanks guys and NexGen team for a job well done.”
Facebook 5 Stars Review
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I can’t be happier with my decision to go with NexGen for a complete replacement of my 43 year old HVAC system. I received bids from at least four companies, and NexGen came out with a middle of the range price, but their warranty and record of excellent customer service really stood out above the rest. I have called them out a few times before, and each time, they did not try to oversell any services or anything. They actually gave me good money saving options and information to make the best decision for my situation. They cover a large area of service including the Coachella Valley, Riverside and OC, so I like that they’re a big enough company, yet still family owned and customer service oriented. From start to finish on this project, they have been prompt, clean, friendly and full service, including patching and painting as necessary, so I didn’t have to lift a finger. I am a life long customer, now, especially since they offer a lifetime warranty!
Google 5 Star Review
Jeff Larson Assisted us with repairs on our rental property in California. NexGen had Prompt service to address the issue as quick as possible, and Jeff able to assist as while out of state. He kept us Informed through the entire Ordeal and Was quick to call with a diagnosis and options for repairs. They had great prices as we had quotes from two other service companies. We will be sure to contact NexGen for any future repairs needed.
Google 5 Star Review
Marcus was a true professional. He constantly kept me in the loop of everything that was being repaired and worked on. He laid out every option that I could take regarding replacing and repairing our current heating/cooling unit. The entire job was completed quickly and flawlessly. I would highly recommend using NexGen for any HVAC issues that you may have.
“Your crew just left and everything went GREAT. They are some of the hardest working and most professional installers I have ever had working on my properties, and that goes back MANY years. I will be posting VERY positive reviews on Yelp and on Nextdoor Let me know if there are any other recommendation sites you would like me to post my positive comments on. Can’t say enough about the way they worked and conducted themselves. GREAT GUYS!
I gave the office my credit card to pay in full and they acknowledged it went thru fine. Sandra just called me and said she would send the IID Rebate paperwork over to me tomorrow by email.
Thank you for the great job you did in designing a replacement system and coordinating the installation. I think as the HVAC units here in Hidden Canyon meet their life expectancy, NexGen should be getting a lot of new business from the referrals of your very satisfied customers here.”
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Amazing Reviews From Our Loved Clients
Not only did his team deliver promptly and on time, they were friendly and left with a professional install of my new A/C unit. I can’t mention the AWESOME price I got, but needless to say they can beat any deal, and will give you the fastest 1st-rate service available.
Yesterday I had NexGen install a new furnace and a/c system to replace my 30-year-old system. Their representative Jeff met with me the day before to go over the system that would work best for my home, and presented me with a price I couldn’t turn down. Incidentally, NexGen’s price was over $3,000 cheaper than all other competitors.
My call was promptly returned by Jeff and an appointment was scheduled for the next day. Jeff presented an offer that I couldn’t refuse! A crew was available that day and came, saw and conquered. I had A/C that evening at a very fair price. Highly recommend NexGen.
Amazing Reviews From Our Loved Clients
Ruben is the absolute best!!! He was professional, straight forward, knowledge, and efficient. He did an amazing job maintenancing our AC unit. He kept us informed throughout the entire process and really went above and beyond to make sure we were satisfied with his service. He will be our go-to going forward for any HVAC services and issues.
Technician Jonathan Dimas was fast, arrived early and cordial he was also very knowledgeable and honest. I highly recommend them. Definitely will be using them again for any service needs for the AC repairs.
I would recommend NexGen when it comes to HVAC work in a heartbeat. Quotes are fair. They are super professional. They work fast!!! It was a quick two day job to replace our ducts and replace and install the HVAC system. They are amazing! Answered all our questions. Put our minds at ease. Walked us through everything. If anything was wrong they come right out and fixed it.
I used NEXGEN for the first time, for my first AC repair ever. The woman who took my call was great! Roger the technician was courteous, very knowledgable, informative and thorough. I was very satisfied that I got the best information and best job possible at a reasonable cost.
Roger was Exquisite! His work was efficient, he was fantastic, & very professional!! We are loving the cool arctic air now especially well needed during these hot So-Cal summer! THAAAANK YOU ROGER!
Benny and Terrance came out to my house and performed a deep clean of my HVAC AND Informed me on some problems with my AC. They performed a good job and were very professional. Pleasure to have them.
Roger and Martin came same day as I called to check on our problem. Very friendly and knowledgeable. Inspected our system and gave us some pointers. Thanks guys
Jesus was professional, on time, informative, Covid compliant, and all-around exceptional. Very happy with NexGen. Jair who flushed our tankless water heaters was equally as charming. You've got a great bunch of guys!
We just recently bought a house and wanted piece of mind knowing that our a/c was performing to its potential; especially during these record breaking heat. I was able to book next day service. The service delivered by Jay, was exceptional. He was respectful, professional and knowledgeable. He made me feel confident I called the right company for the job.
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$44 X Protect Complete System Tune Up
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*Cannot be combined with any other offers. Some Restrictions apply. Plus Tax. Financing Available on Approved Credit. Lifetime Guarantee only valid if you stay on the X Protection Plan. On ductless mini-split, offer only valid on basic 12k unit. Images may not reflect actual product. Filling out a form or booking a service places you in our remarketing database. You may receive advertising via text or email campaign. To opt out unsubscribe or reply stop to quit. **Only on repairs more than $350 and must be present at time of purchase.