Privacy Notice
This Privacy Notice (“Notice”) applies to personal data NEXGEN (collectively, “COMPANY,” “we,” “us,” or “our”) collects.
Data We Collect
We collect data about you in different ways. For example, we collect data:
Directly from you: This may include when you sign up to get our emails or contact us.
Automatically: This includes through cookies, server logs, and other tools on our website.
From other sources: These can include our affiliates, vendors, social media companies, publicly available sources, and other companies.
The following are a few examples of our collection and use of data:
Context | Examples of Personal Data | Primary Purpose |
Client Information | We collect the name and contact information of our clients/customers and their employees with whom we may interact. | We collect this information to contact our clients/customers and communicate with them about business activities such as projects, services, and billing. |
Feedback/Support | If you provide feedback or contact us for support, we collect your name and email, as well as other content that you send. | We collect this information to receive and act upon feedback. |
Use of Our Website | We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device. | We use this information to operate our website. We also use it to understand how you interact with our website, gather analytics, improve our website, and learn your preferences. We may also use this data to help detect and prevent fraud. |
Website Targeted Advertising Technology | We may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services. | Users should see our Cookie Preference Center for more information, including your options on how to manage your preferences surrounding use of these technologies. |
How We Use Data
We may also use data to:
Identify you when you visit our site.
Complete transactions.
Improve or create services and products.
Streamline checkouts.
Conduct analytics.
Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
Market our products or services.
Market the products or services of our business partners.
Find and prevent malicious, deceptive, fraudulent, or illegal activity.
Find and prevent security incidents.
Enforce our policies and agreements.
Debug, find, and fix errors that impair our website and services.
Comply with legal or regulatory obligations.
Establish or exercise our rights
Defend against legal claims.
Manage our relationships.
For other reasons with your consent.
The sections above describe our main purposes in collecting your data, but often we have multiple purposes.
Information We Collect
In addition to the information described above, we may collect personal information that you voluntarily provide to us, including your name, email address, mobile phone number, mailing address, service address, payment information, appointment details, and any information you submit through our website, online forms, live chat, or customer service communications.
We may also collect information related to your interactions with our services, including appointment history, customer support requests, website usage, and SMS opt-in preferences.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business records.
Third-Party Applications/Websites
We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Changes To This Privacy Notice
We may change our Notice and privacy practices. New notices will be published on our website. If changes are material, the Notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Notice. Our Notice shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.
Sharing
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Mobile opt-in data and phone numbers collected for SMS/text communications are NOT shared, sold, or used for any purpose other than the SMS program itself.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Mobile Data Sharing
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data, consent, and phone numbers will not be sold, rented, or shared with any third parties except service providers necessary to deliver SMS communications or as required by law.
SMS Communications
If you provide your mobile phone number and consent to receive text messages from NEXGEN, we may send you:
- Appointment confirmations
- Appointment reminders
- Technician arrival notifications
- Service updates
- Customer support communications
- Account notifications
- Promotional offers and marketing messages, where permitted and with your consent
Message frequency varies based on your interaction with us.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us at (820) 200-1614.
Your consent to receive SMS messages is not a condition of purchasing any products or services.
How We Protect and Retain Data
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
Our website may permit you to create an account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.
We keep your personal data for only as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.
California Privacy Rights
California residents may have rights regarding access to, correction of, or deletion of their personal information under applicable California privacy laws. To exercise these rights, please contact us using the information provided below.
Your Choices
- Opt out of marketing emails by following the unsubscribe instructions included in those emails.
- Opt out of SMS communications by replying STOP at any time.
- Contact us to update or correct your personal information.
Contact Information
If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.
(820) 200-1614
Effective and Last Updated: {10/28/2026}